POSITION SUMMARY:

The function of the Service Technician position is to perform all repair, maintenance, and installation activities on company owned and operated vending and food service equipment for Pepsi-Cola Bottling Company of Luverne customers while exhibiting a high level of ethical and moral conduct.

DESCRIPTION OF ESSENTIAL TASKS:

• Exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing Pepsi-Cola Bottling Company of Luverne.
• Honor and follow through on all personal and business commitments.
• Maintain neat, professional appearance (appropriately dressed and well groomed) at all times while representing Pepsi-Cola Bottling Company of Luverne.
• Ensure that every reasonable precaution is taken to protect the safety of self, customers, customer property, and company property.
• Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
• Responsible for continuous self improvement through the knowledge and use of all Company provided training, either web-based, in-house, or any other method.
• Consistently review all existing procedures for possible improvement.
• Required to work weekends and non-traditional hours as needed.
• Attend all scheduled meetings requiring your presence and / or participation

• Required to make repairs, activate, and deactivate vending and fountain machines.
• Load/unload products during installation and repair of equipment if required.
• Document job order completion, supplies used and/or needed for completion.
• Required to receive, implement, and complete service calls from Pepsi-Cola Bottling Company of Luverne customers.
• Must maintain EPA standards and requirements when dealing with refrigeration and other topics governed by that agency.
• May be required to perform additional tasks or assigned additional duties not listed in this document.

KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECHANICAL SKILLS

• Requires basic knowledge of equipment/tools needed to fulfill the needs of all job essential tasks. 

LANGUAGE SKILLS

• Must be able to communicate efficiently with customers of varied backgrounds. 
• Required to speak clearly while using good grammar.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write clear and concise thoughts.
• Ability to effectively present information to customers and management.

MATHEMATICAL SKILLS

• Ability to apply mathematical operations to daily tasks.

REASONING ABILITY

• Must be able to analyze customer service needs, organize schedule, and communicate concerns with management.

MINIMUM QUALIFICATIONS:

• Must meet all pre-employment qualifications
• Valid State Driver’s License in the class required for the position.
• Clear MVR
• High School Diploma (GED Acceptable)
• Current EPA 608 Type I - Certification or complete certification within 90 day probationary period. 

SUCCESS FACTOR

• Ability to present and communicate all necessary information to both customers and management
• Maintain a positive attitude towards all company goals, directions and policies

WORKING CONDITIONS:

• May require additional work hours not scheduled-must be flexible
• This position is subject to working conditions related to the individual unique working conditions at each account.
• Work is performed in many different environments and all safety precautions should be taken.
• This position is subject to working conditions related to an outdoor weather environment.

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WORK DEVICES AND SPECIAL CONDITIONS:

• Cell Phone
• IPAD
• Hand tools and varied equipment

MARGINAL FUNCTIONS:

Standing, walking, lifting, carrying, climbing, balancing, stooping and kneeling.

ESSENTIAL FUNCTIONS:

Sitting, reaching, handling, talking, hearing and seeing.

PHYSICAL DEMAND FACTORS:

• Ability to work varied hours/days as business dictates.
• Standing is required up to 1/3 of a normal workday.
• Walking is required up to 1/3 of a normal workday.
• Sitting is required for a total workday.
• Lifting is required up to 1/3 of a normal workday.  70-pound maximum.
• Carrying is required up to 1/3 of a normal workday.70-pound maximum.
• Pushing is required for a normal workday.
• Pulling is required for a normal workday.
• Climbing is required up to 1/3 of a normal workday.
• Balancing is required up to 1/3 of a normal workday.
• Stooping is required up to 1/3 of a normal workday.
• Kneeling is required up to 1/3 of a normal workday.
• Crouching is required for a normal workday.
• Crawling is required for a normal workday.
• Reaching is required for a total workday.
• Handling is required for a total workday.
• Talking is required for a total workday.
• Hearing is required for a total workday.
• Vision is required for a total workday.